Privacy Policy of 12 Bang

01Introduction and Scope

This privacy policy applies to all services provided by 12 bang through our website, mobile application, and any related platforms. When you register an account, deposit funds, play games, or interact with our customer support at 12 bang, certain personal data is processed. This document describes how that processing works and what safeguards we have in place to protect your information.

By using the 12 bang platform, you acknowledge that you have read and understood this privacy policy. If you do not agree with how we handle your data, please do not create an account or use our services. We encourage every player to read this document carefully because understanding your privacy rights is just as important as understanding game rules.

12 bang treats data protection not as a regulatory burden but as a core part of how we do business. We have built our systems from the ground up with privacy in mind, and our internal teams are trained to handle personal data with the highest level of care and confidentiality.

02What Data We Collect

12 bang collects different categories of personal data depending on how you interact with our platform. Here is a straightforward breakdown of the information we gather:

We only collect data that is necessary for the specific purposes listed above. 12 bang does not collect data speculatively or gather information that has no clear operational purpose. If we ever need to collect additional data beyond what is described here, we will inform you and explain the reason before doing so.

03How We Use Your Data

Every piece of data collected by 12 bang serves a specific, legitimate purpose. Here is how we use the information we gather from our players:

• Account management: We use your identity and contact data to create and maintain your 12 bang account, verify your identity, and communicate important account-related information to you.
• Transaction processing: Your financial data is used exclusively to process deposits and withdrawals on the 12 bang platform. We work with trusted local payment providers including bKash, Nagad, and Rocket to ensure smooth and secure transactions.
• Security and fraud prevention: Technical data such as your IP address and device information helps 12 bang detect and prevent fraudulent activity, unauthorized access, and other security threats. This protects both you and the wider player community.
• Responsible gaming: We monitor usage data to identify patterns that may indicate problem gaming behaviour. If our systems detect concerning activity, we may reach out to offer support tools or recommend that you take a break from playing at 12 bang.
• Service improvement: Aggregated, anonymised usage data helps us understand which games and features are most popular, allowing 12 bang to improve the platform and deliver a better experience for Bangladeshi players.
• Legal compliance: We may process your data as required by applicable laws and regulations, including anti-money laundering requirements, tax obligations, and requests from law enforcement authorities.

12 bang will never use your personal data for purposes that are incompatible with those described above. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is not a product — it is a responsibility that 12 bang takes seriously.

04Data Storage and Security

12 bang stores your personal data on secure servers protected by industry-standard security measures. All data transmitted between your device and our servers is encrypted using 256-bit SSL technology — the same level of encryption used by major banks worldwide. Your sensitive information is never transmitted in plain text.

Access to personal data within 12 bang is strictly limited to authorised personnel who need it to perform their duties. Our staff undergo regular security training, and we maintain detailed access logs to ensure accountability. Server infrastructure is monitored around the clock for potential security threats, and we conduct regular vulnerability assessments and penetration testing.

Despite our best efforts, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach affecting your personal information at 12 bang, we will notify you and any relevant authorities promptly, explain what happened, and outline the steps we are taking to address the situation and prevent future incidents.

05Data Sharing and Third Parties

12 bang does not sell your personal data to anyone. However, we may share limited data with carefully selected third parties in the following circumstances:

• Payment processors: When you make a deposit or withdrawal at 12 bang, necessary transaction data is shared with our payment partners (bKash, Nagad, Rocket) to complete the transaction securely.
• Game providers: The third-party companies that supply games to the 12 bang platform may receive limited technical data to ensure games function correctly on your device.
• Verification services: When you submit identity documents for KYC verification, 12 bang may use third-party identity verification services to confirm the authenticity of your documents.
• Legal authorities: We may be required to share data with law enforcement or regulatory bodies if compelled by court order or if we have a good-faith belief that disclosure is necessary to prevent harm.

All third parties that process data on behalf of 12 bang are bound by strict contractual obligations to protect your information and use it only for the purposes we specify. We regularly review our third-party relationships to ensure they maintain adequate data protection standards.

06Cookies and Tracking Technologies

The 12 bang website uses cookies and similar technologies to provide a smooth, personalised experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you navigate our platform.

We use the following types of cookies at 12 bang:

• Essential cookies: Required for the platform to function properly. Without these, you would not be able to log in, make deposits, or play games on 12 bang.
• Performance cookies: Help us understand how players use the platform so we can identify and fix issues, improve loading times, and optimise the user experience.
• Preference cookies: Remember your settings such as language preferences and display options so you do not have to re-enter them every visit.

12 bang does not use advertising or tracking cookies that follow you across the internet. We do not participate in third-party advertising networks, and we do not build profiles of your browsing activity outside of our platform.

07Your Rights as a Player

As a player on the 12 bang platform, you have the following rights regarding your personal data:

• Right to access: You can request a copy of all personal data that 12 bang holds about you. We will provide this within 30 days of receiving your request.
• Right to correction: If any of your personal information is inaccurate or outdated, you have the right to request that 12 bang corrects it.
• Right to deletion: You can request that we delete your personal data, subject to any legal obligations that may require us to retain certain records. When you close your 12 bang account, we will delete your data unless retention is legally required.
• Right to restrict processing: In certain circumstances, you can ask 12 bang to limit how we use your data while a concern is being investigated.
• Right to data portability: You can request your data in a commonly used, machine-readable format so that you can transfer it to another service provider if you choose.

To exercise any of these rights, contact our support team at [email protected] with your request. We will verify your identity before processing any data-related request to prevent unauthorised access to your information.

08Data Retention

12 bang retains your personal data only for as long as necessary to fulfil the purposes described in this privacy policy. Active account data is maintained for the duration of your membership at 12 bang. If you close your account, we will delete most of your personal data within 90 days, except for records that we are legally required to retain for longer periods.

Transaction records and identity verification documents may be retained for up to seven years after account closure to comply with anti-money laundering regulations and financial reporting requirements. After the applicable retention period expires, data is securely destroyed using industry-standard methods that prevent recovery.

09Changes to This Privacy Policy

12 bang may update this privacy policy from time to time to reflect changes in our practices, new features, or legal requirements. When we make significant changes, we will notify registered players via email or through a prominent notice on the platform. Your continued use of 12 bang after any changes constitutes acceptance of the updated privacy policy.

We recommend checking this page periodically to stay informed about how 12 bang protects your data. The "Last Updated" date at the top of this page indicates when the most recent revision was made.